Introduction

Welcome to Toheal, a platform designed to offer a safe, anonymous space for emotional well-being and mental health support. By accessing or using Toheal, you agree to these Terms and Conditions.

Privacy and Data Policy

2.1 Data Collection: Toheal prioritizes privacy and anonymity and does not collect personal data such as names, email addresses, or phone numbers from its users.

2.2 Qualitative Data Collection: Toheal may integrate with third-party mobile measurement tools or/and its own technology to collect qualitative data for understanding user behavior and enhancing the app experience. This data may include: (Device ID, country, time spent on the app, crashes encountered, and other similar metrics)

2.3 Privacy Protection: Users are prohibited from sharing or requesting private details such as real names, phone numbers, social media profiles, and addresses. Compliance with this guideline is essential to ensure personal privacy and protection against data misuse.

Content Moderation

3.1 Community Guidelines: Public community content, including public advice and content in the Mood section, is subject to moderation to ensure a supportive environment. Users must adhere to the following guidelines:

• • Focus on specific personal challenges, described in detail, to help others provide accurate advice. Avoid generic, entertaining, or irrelevant content such as jokes, prayers, quotes, or song lyrics.
• • Share your own problems or respond supportively to existing posts. Do not ask others to share their issues in private chats or posts. Content that contains harm to self, harm to others, or that encourages violence is strictly prohibited.
• • Use the adult content toggle feature for discussions related to personal problems or sensitive topics. This ensures such discussions are accessible only to those who wish to view them. Bad words and cursing are not allowed.
• • Discussions around politics, religion, and sports are prohibited to avoid conflicts. Financial discussions, including job offers, monetary requests, or donations, are also prohibited to safeguard users from potential scams.
• • Communicate with respect and kindness. Offensive language, hate speech against any race or religion, or comments that could harm an individual’s or a business’s reputation are strictly prohibited. 3.2 Message Encryption: All messages are end-to-end encrypted and are not monitored by Toheal, except in cases where a user reports inappropriate messages. In such cases, Toheal may view the specific reported message or the entire chat if necessary.